How can we help?
Quick answers below — or write to us directly. It's just the two of us, so you'll always get a real reply, usually same-day.
Write to us
Orders, brewing help, wholesale, anything at all.
Prefer WhatsApp? Message us here — fastest for order questions.
Frequently asked
How fast is delivery?
Next-day across Dubai, 1–2 working days everywhere else in the UAE. Orders ship from our Dubai studio, not from overseas — that's the whole point.
How do I actually make matcha?
Sift 1–2 scoops into a bowl, add a splash of warm (not boiling) water, whisk in a brisk W until it foams, then top with water or milk over ice. Sixty seconds, start to finish. Every tin ships with the full guide, and the Making Kit has every tool you need.
How much caffeine is in a cup?
Roughly half an espresso's worth — but paired naturally with L-theanine, which smooths the release. Calm, focused energy for 4–6 hours, without the spike-and-crash pattern of coffee.
What makes this "ceremonial grade"?
First-harvest spring leaves from a single family estate in Uji, shade-grown for three weeks and stone-milled slowly. It's the grade made to be whisked and drunk pure — not the culinary grade used for baking.
How do subscriptions work?
A fresh tin every 30 days at 15–20% off, with free UAE shipping. Pause, skip or cancel any time from your account — no lock-in, no awkward emails needed.
Can I pay in instalments?
Yes — Tabby and Tamara are both available at checkout, alongside Apple Pay and all major cards.
What if it's not for me?
Write to us within 14 days and we'll sort it — refund or exchange, no forms, no fuss. Unopened tins come straight back; opened ones, tell us what felt off and we'll make it right.
When does the current batch sell out?
Each import is a small batch — this one is 300 tins. When they're gone, the next harvest takes several weeks to arrive. Subscribers always get first allocation.